Warranty & Guarantee

Our Quality Assurance Guarantee

At LUCVILEA, we are committed to providing makeup mirrors built with precise optical clarity, premium materials, and reliable electronic components.

Every LED vanity mirror, desktop magnifying mirror, and portable cosmetic mirror undergoes thorough quality control tests prior to packaging. Should your item experience a qualifying defect during the warranty period, our customer service team will promptly provide an effective solution.

90-Day Limited Warranty

All products purchased on lucvilea.com are protected by a 90-day limited warranty beginning on the date of confirmed package delivery.

This warranty covers verified manufacturing flaws and hardware performance issues during standard personal use. Based on our support assessment, warranty remedies may include:

• A full product replacement
• An equivalent store credit balance
• A full or partial refund depending on the case

What Is Covered

Our limited warranty policy applies to:

• Manufacturing & Assembly Defects: Structural issues affecting normal mirror use, frame construction, or stand stability.
• Lighting & Electronics Failures: Unprovoked LED light malfunction, touch switch unresponsiveness, dimming failure, or charging port issues under normal usage.
• Transit Damage: Mirrors arriving with broken glass, cracked frames, or transit-induced physical damage upon delivery.

Warranty Exclusions

The warranty does not cover issues resulting from:

• Accidental drops, impact damage, user negligence, or glass breakage after receipt
• Water damage, immersion, or improper exposure to moisture for non-waterproof models
• Use of incompatible power adapters, voltage overcharges, or unauthorized technical alterations
• Normal cosmetic wear, surface scratches, or minor frame scuffs from daily use
• Claims submitted after the expiration of the 90-day warranty window

Minor color variations due to display lighting settings during online viewing do not constitute manufacturing defects.

Submitting a Warranty Claim

If your makeup mirror shows a covered defect, please contact our support desk at service@lucvilea.com.

To ensure a fast claim process, please include:

• Your original order reference number
• Your full name and contact information
• A detailed explanation of the defect
• Clear photos or a brief video demonstrating the malfunction or damage
• Photos of the shipping package and label if reporting transit damage

Our customer support team evaluates all submissions and responds within 24 to 48 business hours.

Makeup Mirror Care & Maintenance

To extend the lifespan and clarity of your LUCVILEA mirror:

• Clean glass surfaces using a soft microfiber cloth and specialized glass cleaner; avoid abrasive pads.
• Ensure rechargeable models are charged with compatible power sources as indicated in the user manual.
• Keep electrical components and charging ports away from direct water splashes or excessive humidity.
• Store portable and folding mirrors safely to protect glass panels during travel.

Contact Information

For warranty inquiries, product assistance, or claim status checks, please contact our team: