Return Policy

At LUCVILEA, we aim to deliver a transparent, hassle-free, and flexible return experience for all our customers.

This Return & Refund Policy applies to all eligible orders placed on lucvilea.com.

1. 30-Day Money-Back & Return Period

Customers can submit a return request within 30 days from the date of package delivery.

Before returning any item, you must notify our customer service team at service@preypinix.com (or service@lucvilea.com).

Our team will review your application, confirm eligibility, and provide the correct return address and authorization instructions. Please do not send back products without prior approval, as unauthorized returns cannot be processed.

2. Conditions for Return Eligibility

Unless the item was received damaged, defective, or incorrect, returned makeup mirrors must meet the following criteria:

• Unused, undamaged, and in like-new re-sellable condition
• Free from accidental drops, glass cracks, frame scratches, or modification marks
• Complete with all original inclusions (such as charging cables, user guides, removable magnifying lenses, or base stands)
• Repacked securely using original foam cushioning and protective outer packaging to prevent glass breakage during transit

A valid order number or proof of purchase is required for all returns.

3. Unboxed & Inspected Merchandise

Unboxing your mirror to inspect light quality or glass clarity does not invalidate your return rights. However, preference-based returns of opened mirrors must show no signs of prolonged wear, missing power cables, or user-induced cosmetic damage. If returned goods show significant depreciation beyond initial inspection, partial refunds or restocking deductions may apply.

4. Non-Returnable Products

The following items are exempt from standard preference returns:

• Customized or engraved vanity mirrors
• Digital gift certificates
• Final clearance items marked as non-returnable
• Items damaged due to misapplication, drops, or liquid exposure post-delivery

5. Damaged, Defective, or Wrong Deliveries

Please check your LUCVILEA mirror as soon as it arrives, especially the glass surface and LED functionality.

If your mirror arrives cracked, broken, or malfunctioning, please contact us immediately with:

• Your original order reference code
• Clear photos or a short video demonstrating the defect or broken glass
• Photos showing the inner foam layers and outer shipping carton
• A photo of the shipping label on the box

6. Return Shipping Fee Responsibility

For customer preference returns (e.g., changed mind or incorrect size choice), the buyer is responsible for return postal costs. If the return is caused by a damaged item, manufacturing defect, or wrong parcel sent by our mistake, LUCVILEA will cover the return shipping costs or issue a free replacement.

7. Return Shipping Address & Protective Packaging

Return warehouse locations vary based on logistics networks. Do not return packages to our registered corporate address without prior approval. Return address details will be provided upon claim approval. Because mirrors contain fragile glass panels, please ensure returned items are protected with thick foam padding.

8. Inspection & Refund Issuance

Once your return parcel arrives at our facility, our team will inspect the item. Upon approval, your refund will be processed back to your original payment method. Depending on your bank or credit card company, it may take several business days for the funds to reflect in your account.

9. Product Exchanges & Order Cancellations

Due to stock availability, direct exchanges are subject to warehouse inventory. Placing a new order after returning the original item is often the fastest route. If you wish to cancel an order, email us immediately; however, once an order has entered processing or dispatch, it cannot be canceled.

10. Support Contact Details

For questions concerning returns, replacements, or damaged orders, please reach out to our team: